Frequently Asked Questions

Your Answers Are Probably Here!

This page answers 99% of the questions we've received from members!

Frequently Asked Questions

Shopping/Receiving Cash Back On Your Own Purchases

How Does Work?

When you visit before shopping online and click our links to reach over 1237 retailers, is paid a commission. We pass that commission on to you!

Membership is 100% FREE. There are no hidden costs and you don't pay extra when shopping at our featured retailers. It's really that simple!

You can also earn more cash by referring friends who join BigCrumbs.

Back to Top

What Do I Have To Do To Get Credit For My Purchases?

Just visit before shopping and click our links to visit our featured retailers within an hour before making your purchase.

Back to Top

If I Make Two Purchases From The Same Retailer, Do I Have To Come Back to

Yes. You must return to and click-thru to the retailer again to re-activate your cash-back credit. Of course, you can also use your QuickCrumb Bookmark to re-activate your credit.

A purchase is defined a single order checkout process. A single purchase can include multiple items, and you will receive credit for the entire total purchase. However, before initiating a new and completely separate checkout process, you must return to to re-activate your credit.

Back to Top

How Long Does It Take For My Credit To Appear?

Typically 1 to 2 weeks, however it can take up to one month for credits to appear on your account, depending on the retailer.

In the rare instance that you don't see your credit within 2 weeks, please use the Help link at the top of the site to file a Missing Credit Inquiry. All missing credit inquiries should be submitted within 60 days after the purchase date (or within 60 days of travel completion for travel purchases).

Back to Top

How Much Cash Back Do I Get From My Own Shopping?

The amount earned varies by retailer, and sometimes by the type of product or service purchased.

The cash back amount is displayed with the retailers' details, so you'll always know the total cash back before you shop.

Back to Top

Do I Earn On Shipping And Taxes? What About Discounts?

No. The amount earned is based on the net purchase amount, which excludes shipping and taxes.

The net amount is the purchase amount after any discounts are applied. For example, if you purchase an item that costs $100 and you have a $20 coupon, the net amount on which you would earn is $80.

Back to Top

What About Coupons Found Elsewhere?

We cannot guarantee that coupon codes found on other websites, print materials, or elsewhere will generate cash back for your BigCrumbs account. Please be aware of this when deciding whether to use such coupons.

Back to Top

Will I Earn Credit When I Purchase A Gift Card Or Gift Certificate?

Typically not. However, there are exceptions. For instance, if a retailer's primary product is gift cards or gift certificates, you will generally earn cash back. Otherwise, if a retailer pays cash back for gift certificates, then it will be noted on their retailer details page.

Back to Top

Will I Earn Credit When I Pay For My Purchase With A Gift Card Or Gift Certificate?

Typically you will. However, there are exceptions. For instance, retailers that pay cash back when you purchase a gift card or gift certificate, generally do not pay when you make a purchase using a gift card or gift certificate as your payment method. Additionally, there may also be other (rarer) circumstances wherein a merchant does not pay cash back when a gift card or gift certificate is used to make payment or partial payment.

Back to Top

Does Shopping Through Cost More?

No. Never.

Back to Top

Is There Anything Different When I Shop Through

No. Your shopping experience is exactly the same as if you went directly to the retailer.

Back to Top

Are My Account and Retailer Account(s) The Same?

No. Your account and the accounts you have with our featured retailers are completely separate.

Back to Top

Does Need My Credit Card Information?

No. Your shopping is completely between you and our featured retailers. We never see your credit card information, nor do we need it. We are only notified of your purchases so that we may credit your account.

Back to Top

Membership Types (CrumbSavers and CrumbEarners)

Prior to April 2, 2010, BigCrumbs offered two membership types: CrumbSaver and CrumbEarner. These two membership types had different cash back and referral commission structures.

However, on April 2, 2010, BigCrumbs consolidated its program into one membership type. All members now earn the same high cash back rates, plus referral commissions on those whom they directly refer, as well as members referred by their direct referrals.

After extensive analysis, this change was found to offer the best combination of cash back and referral commissions, thereby maximizing earnings for our members.

Back to Top


How Can I Make Money?

Simply refer friends, family, and co-workers to (no spamming!) and you'll earn cash every time they save money by shopping through our site.

You will also earn cash when the referrals of your direct referrals shop.

Back to Top

How Do I Get Credit For Referrals?

Simply ask your referrals to enter your member name (BigCrumbs User ID) when they register. That's it!

You can also use our referral tools to quickly create links and e-mail invitations for When your friends click your links and join, you'll be automatically credited with the referral.

Back to Top

How Do I Know How Much I'm Earning?

All BigCrumbs member have access to an Account Manager which includes the following information:

  • How many of your referrals signed up, how many people they referred, and so on
  • How much your own shopping has generated in cash back for you
  • How much you've earned from the shopping of your referrals
  • A monthly statement summarizing this information for the previous month
  • Your payment history

Back to Top


How Often Am I Paid?

You will be paid for both your own cash back and for your revenue from referral shopping once per month, provided your BigCrumbs account has a minimum $1 balance at the time of payment. Payments are processed on or about the last day of every month (i.e. if the last day of the month falls on a holiday or weekend, payments may be processed on the next business day following).

We pay one month in arrears. If you earn your first rebates and/or referral commissions in January, you will receive your first payment in March. That payment will cover all cash that you earned in January. You will then be paid in April for your February earnings, and so on.

Therefore, the statement generated in March, would cover all shopping through January 31. This one month delay helps to ensure that any purchased items and returns have time to be processed.

Back to Top

How Does Pay Me? currently pays via PayPal. We no longer offer or pay on the BigCrumbs Prepaid MasterCard®.

The e-mail address that you use to register with is where your payments will be sent as a PayPal payment, so that e-mail address should match the e-mail address on your PayPal account.

Back to Top

How Do I Receive The Payments Sends Me?

You must have a PayPal account to receive payments.

For PayPal payments, if the e-mail address specified on your account is the same as the e-mail address on your PayPal account AND we were able to confirm your PayPal account, then your payment will be automatically deposited into your PayPal account and you will receive an e-mail from PayPal when you receive the payment. Please see below for information on confirming your PayPal account.

However, if you do not have an active, confirmed PayPal account at the time of payment, you will receive an e-mail informing you that we were unable to pay you and providing you with instructions for confirming your PayPal account. Your scheduled payment amount for the month will then rollover and be added to your next month's payment.

IMPORTANT! We attempt to confirm your PayPal account using the e-mail address, street address, and zip code that you supplied. You may verify that your PayPal account has been confirmed by visiting the settings page under "My Account" and following the instructions. If that page indicates that your PayPal account has not been confirmed, then you simply need to update your e-mail address, street address and zip code to match those on your PayPal account. We cannot pay you until you've confirmed your PayPal account!

Back to Top

Is There A Minimum Payment Amount?

Yes. You must have a minimum of $1 in your BigCrumbs account before payment is issued.

Back to Top

Is There A Maximum Payment Amount?

PayPal: There is a $10,000 single-payment maximum allowed by PayPal. If the amount we owe you exceeds $10,000 for one pay period, we will break the payment into multiple payments. The processing fee will be assessed for each payment.

Back to Top

Can I Receive Paper Checks For My Earnings Directly From

No. We do not currently provide paper checks as a payment option and have no plans to do so.

Back to Top

Is There A Payment Processing Fee?

PayPal: Yes. A processing fee of 2% of the payment amount with a $1.00 cap per payment will be deducted from each payment that we send to you.

This is the fee that PayPal charges We do not make money from this fee. Note that you will not be charged again by PayPal when you receive your payment.

Back to Top

Is The Money I Receive Considered Income? Will I Receive A 1099?

BigCrumbs no longer sends 1099s to members, however, earnings may still be considered income by the IRS. Please consult your tax professional for more information.

Back to Top

Availability by Country

In Which Countries is Available? is currently available in the following countries:

  • Australia
  • Canada
  • Ireland
  • United Kingdom
  • United States

Back to Top

Remember, you can earn even more money when you refer friends and help them save with BigCrumbs!

Learn More